I have been going to Goodyear for 30 years. They couldn't fit me in to my schedule so I tried Pep Boys. The $20 coupon and oil change went very well. I work a lot of hours and it fit into schedule well. Thanks
They were great! They got me in an hour earlier than my appointment. The gentleman who serviced my vehicle was very helpful and gave me options and information unrelated to my visit. Checkout was fast, easy, and friendly
Good shop for auto parts and supplies. I had not been in that store for several years. It was better stocked and neater than I remember. Staff was easy to find and helpful.
I highly recommend Pep Boys . The staff and management have always provided excellent service. They are extremely knowledgeable and always go above and beyond in providing the best customer care . Requiring unexpected car repair can be stressful, but the service at Pep Boys always puts me at ease. I know that my car will be repaired by the best! They're the only auto repair shop that I trust. I've had past experiences with other auto repair and dealership service centers , where customers are treated as just a number. I bought a used Jeep about a year ago , from an independent seller , it needed repair, so I took it to a Jeep dealership service center, Big mistake ! I was treated like a production line and felt taken advantage of by their systemic overcharged services, they even incorrectly diagnosed the problem. This NEVER happens at Pep Boys. I own two cars, which I bring to Pep Boys, my daughter also uses Pep Boys for her car maintenance necessities as well, because we know they are trustworthy and dependable !! They offer more personal service, better prices, and get the job done quickly and without making me feel like a number or commission goal . If you've ever had a stressful experience at an auto repair or dealership service center - Go to Pep Boys !! they're attentive and always go above and beyond with their advise.
I've been there twice and each time the customer service has been exceptional. They are polite and professional and very knowledgeable. I'm very skeptical about auto service places in general, but they make me feel comfortable and confident that they know what they are doing. Additionally, the facility is kept very clean and organized including their restrooms. Typically when a place doesn't care you will see it all around you by dirty waiting area, restrooms, and overall messy appearance. All the staff is dressed appropriately and very respectful. At this point this is the best place I have been to for service and the only place that has ever made me want to rate and review.
Pep Boys Auto Parts Service is a US Car Repair based in Salem, Massachusetts. Pep Boys Auto Parts Service is located at 232 Highland Ave, Salem, MA 01970, USA.
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